11 kk Terms and Conditions

1 General Terms

These Terms and Conditions ("Terms") apply to the 11 kk platform and all services associated with it. This document forms a legal agreement between you (the user) and 11 kk. By accessing, browsing, or creating an account on the site, you agree to be fully bound by these terms.

If you disagree with any part of these Terms, you are requested to refrain from using this platform. These Terms are written in Bengali and that version shall be considered the authoritative version.

2 Eligibility and Registration

2.1 Age Requirement

Users must be at least 21 years old to participate on the 11 kk platform For Ages 21+. Providing a false age at registration will result in account suspension and the associated balance may be forfeited. 11 kk may request necessary documents for age verification at any time.

2.2 Personal Information

You must provide accurate and complete personal information at registration — including your name, date of birth, mobile number, and email address. If the information provided is later found to be false, 11 kk reserves the right to close that account.

2.3 One Account Policy

Each individual may create only one account. Opening multiple accounts using the same device, IP address, payment method, or personal information is strictly prohibited. If duplicate accounts are detected, all associated accounts will be closed and bonuses will be cancelled.

2.4 Account Verification

For security purposes, 11 kk may initiate a KYC (Know Your Customer) verification process at any time. If a national ID card, passport, or other government-issued document is requested, it must be submitted within the specified time. Withdrawals may be temporarily suspended until verification is complete.

3 Account Management

3.1 Login Credentials Security

It is your responsibility to keep your username and password completely confidential. Sharing this information with anyone else is prohibited. If you suspect unauthorised access to your account, notify the 11 kk support team immediately. 11 kk will not be liable for any loss resulting from third-party access.

3.2 Account Transfer Prohibited

Your account is strictly personal and non-transferable. Selling, renting, transferring, gifting, or allowing any third party to use your account in any way is strictly prohibited.

3.3 Inactive Accounts

If there is no login or financial transaction for six consecutive months or more, the account may be marked as inactive. 11 kk determines the rules regarding the balance of inactive accounts at its own discretion. Contact the support team to reactivate your account.

4 Deposits and Withdrawals

4.1 Accepted Payment Methods

11 kk currently processes transactions through popular mobile banking services in Bangladesh. The accepted methods are: bKash, Nagad, Rocket, and Upay. These same methods apply to both deposits and withdrawals.

4.2 Minimum Limits

• Minimum deposit: ৳300 (per method)
• Minimum withdrawal: ৳1,000
• Withdrawals are generally processed within 30 minutes to 3 hours

4.3 Transactions from Your Own Account

Deposits and withdrawals must be made from a payment account registered in your own name. Transactions made using a third party's account will be rejected and the associated account may be subject to investigation.

4.4 Bonus Wagering Requirement

Before requesting a withdrawal, if any bonus is active, the specified wagering requirement must be completed. Detailed rules regarding bonuses are described in Section 5.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. Before withdrawing this bonus, the bonus amount must be wagered 10 times. For example: on a ৳1,000 deposit receiving a ৳2,000 bonus, the total balance will be ৳3,000 and the wagering requirement will be ৳2,000 × 10 = ৳20,000.

5.2 Other Promotions

11 kk runs various promotions regularly. Each offer has its own wagering conditions, validity period, and eligibility rules. Notable promotions include:

• Weekly 11 kk Reload — 50% deposit bonus, up to ৳5,000, 15x wagering
• 11 kk Slots Festival Bonus — 75% deposit bonus, up to ৳8,000, 20x wagering
• Weekend 11 kk Blast — 30% deposit bonus, up to ৳3,000, 12x wagering
• Birthday 11 kk Gift — up to ৳1,500, 10x wagering, verified account required
• Refer a Friend 11 kk Win — up to ৳2,000, 8x wagering, once per successful referral

5.3 Bonus Abuse

If an attempt is made to take advantage of bonuses through multiple accounts, artificial bet patterns, or any other method, 11 kk reserves the right to cancel the relevant bonus and suspend the account.

6 Gaming Rules

6.1 Fair Play

All games on the 11 kk platform operate using certified Random Number Generator (RNG) technology, which keeps the outcome of every round completely impartial. There is no way to predetermine or artificially influence the result of any game.

6.2 Technical Issues

If a technical error, disconnection, or unusual result occurs during a game session, 11 kk reserves the right to declare that round void. In such cases, the bet will be returned. Incorrect winnings displayed as a result of technical issues are not valid.

6.3 VIP Programme

11 kk's VIP programme has three levels — Bronze, Silver, and Gold. Bronze members receive up to 0.4% weekly cashback, Silver members up to 0.8%, and Gold members up to 1.2%. Cashback is calculated based on the total net loss for the week. Example: if a Silver member's net loss for the week is ৳20,000, the cashback will be ৳20,000 × 0.8% = ৳160.

7 Prohibited Activities

The following activities are strictly prohibited on the 11 kk platform:

• Using the platform for money laundering or illegal financial transactions
• Placing bets using any software bot, script, or automation tool
• Collusion or conspiracy to influence game outcomes
• Attempting unauthorised access to another user's account
• Exploiting technical vulnerabilities of the platform for unfair advantage
• Multiple members of the same family claiming bonuses through the same payment method
• Attempting to influence the support team through threats, harassment, or abusive behaviour

If such activities are detected, the associated account will be immediately closed and all balances and bonuses may be forfeited.

8 Limitation of Liability

8.1 Service Availability

11 kk always strives to ensure uninterrupted service on the platform. However, temporary interruptions may occur due to maintenance, technical upgrades, or unforeseen circumstances. 11 kk is not liable for any financial loss resulting from such interruptions.

8.2 Third-Party Services

11 kk is not directly responsible for the reliability of payment gateways, game providers, and other third-party services. The terms of those services apply independently.

8.3 Personal Decisions

Every bet or gaming decision made on the platform is entirely the user's personal choice and responsibility. All members are encouraged to read the Responsible Gambling Guidelines and are advised to play within their financial limits.

9 Data Protection

11 kk treats the protection of your personal information as its highest priority. All data is kept secure through SSL encryption and modern cybersecurity technology. Full details of how your information is collected, used, and stored can be found in our Privacy Policy.

11 kk never sells your personal information to third parties. However, information may need to be shared with authorities due to legal obligations or security investigations.

10 Changes to Terms

11 kk reserves the right to amend, expand, or add new conditions to these Terms at any time. Members will be notified of significant changes via their registered email or through the platform. Updated Terms take effect from the date of publication.

If you do not agree with the updated terms, you may close your account. Continued use of the site after a change in terms will be considered acceptance of the new terms. If you have any questions, answers may be found in our FAQ section.

11 Account Closure

11.1 Closure at the User's Request

Any member may close their account at any time. To do so, contact the support team via 24/7 live chat or email. Any pending withdrawals will be processed before the account is closed, however unused bonuses will be cancelled.

11.2 Closure at 11 kk's Initiative

11 kk may suspend or close an account in the following circumstances:

• Any violation of these Terms
• If fraudulent or suspicious activity is detected
• If false or incomplete registration information is provided
• Failure to complete age verification
• Extended inactivity

11.3 Self-Exclusion

Any member who feels they are having difficulty controlling their gambling may request self-exclusion. This is a responsible step and 11 kk provides full support in this regard.

12 Dispute Resolution

12.1 Submitting a Complaint

If you have a complaint, first contact the support team via 24/7 live chat or email. The support team provides service in both Bengali and English. Most disputes are resolved at this stage.

12.2 Formal Review

If the matter is not resolved through initial contact, submit it in writing by email. 11 kk will review the matter and communicate a decision within the specified timeframe. 11 kk's decision will be considered final unless challenged through a separate legal process.

12.3 Applicable Law

These terms and conditions will be governed and applied in accordance with the relevant applicable law. To learn more about 11 kk, you can read our About Us page.