11 kk Privacy Policy
How your personal information is collected, why it is stored, and how it is kept secure — 11 kk is committed to being fully transparent about all of this.
Introduction and Applicability
This privacy policy applies to all users of the 11 kk platform — those who visit the website, open an account, make a deposit, or use any of our services. By reading this policy, you will understand what information is collected, how that information is used, and what your rights are.
11 kk believes that protecting users' personal information is a fundamental responsibility. As stated on our About Us page, 11 kk is committed to building a reliable online gaming experience for users in Bangladesh. This privacy policy has been created as part of that commitment.
By using this platform, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using the platform.
What Information Is Collected
11 kk collects various types of information to operate its services properly. This information can be divided into two main categories — information provided directly by you, and information gathered by observing how you use the platform.
2.1 Information Provided Directly
What you provide during registration, login, or account management:
- Full name
- Date of birth (for 21+ verification)
- Mobile number
- Email address
- Password (stored in encrypted form)
- Documents required for identity verification
- Payment information provided during deposits and withdrawals (such as bKash, Nagad, Rocket, Upay numbers)
2.2 Automatically Collected Information
What is automatically recorded while you use the platform:
- IP address
- Browser and device type
- Operating system information
- Pages visited and time spent
- Referrer URL
- Cookie and session data
- Game play history and transaction records
Purpose of Using Information
11 kk uses collected information only for legitimate and specific purposes. No information is collected without reason.
3.1 Service Operations
- Creating and managing accounts
- Processing transactions — deposits and withdrawals
- Providing bonuses and promotions
- Enrollment in the VIP program and determining benefits
- Customer support via live chat and email
3.2 Security and Protection
- Detecting and preventing fraudulent activity
- Identity verification and age confirmation (21+)
- Preventing unauthorized access
- Maintaining account integrity
3.3 Communication and Improvement
- Sending notices about important updates and policy changes
- Informing users about relevant offers and promotions
- Conducting analysis to improve the platform
- Resolving technical issues and maintenance
Data Storage and Security
11 kk applies industry-standard technical measures to protect user data. SSL encryption is used during data transfers, which protects your information from unauthorized access by third parties.
4.1 Security Measures
- SSL/TLS encryption for all data transmissions
- Password hashing and salting
- Access control — access limited to authorized staff only
- Regular security audits and assessments
- Server-level firewall and anti-intrusion systems
4.2 Data Retention Period
Data is retained while the account is active and, after account closure, for as long as required under applicable regulations. Transaction history and identity verification documents may need to be retained for an extended period.
Sharing Information with Third Parties
11 kk never sells your personal information or transfers it to third parties for commercial purposes. However, in limited circumstances, information may be shared with specific service providers.
5.1 Authorized Third Parties
- Payment processors — minimum information necessary for verifying bKash, Nagad, Rocket, Upay transactions
- Identity verification agencies — for the KYC process
- Technology and server service providers — for platform operations
- Game software providers — for validating gameplay
5.2 Legal Obligations
11 kk may be required to provide information under a court order, a lawful request from an investigating authority, or other legal necessity. In such cases, applicable law is followed.
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the 11 kk website. Cookies are small text files stored in your browser that help remember information about your visit.
6.1 Types of Cookies
- Essential cookies — for login sessions, security, and basic functionality; these cannot be disabled
- Functional cookies — for remembering language preferences and other settings
- Analytical cookies — for understanding user behavior to improve the platform
6.2 Cookie Control
You can disable non-essential cookies at any time through your browser settings. However, disabling cookies may limit some platform functionality.
User Rights
11 kk respects users' right to control their own information. You may exercise the rights listed below through the support center.
7.1 Your Rights
- Access — the right to know what information 11 kk holds about you
- Correction — the right to request correction of inaccurate or incomplete information
- Deletion — the right to request deletion of information under certain circumstances
- Objection to processing — the right to object to the use of your information for specific purposes
- Data portability — the right to receive a copy of your information in a structured format
7.2 Request Process
To exercise any right, contact our support team via live chat or email. Your request will be processed as quickly as possible after identity verification.
Protection of Minors
11 kk strictly prohibits anyone under the age of 21 from using the platform. Age is verified at registration, and if any user is found to be a minor, their account is closed immediately.
No personal information is knowingly collected from minors. If you believe such information may have been accidentally collected, please notify our support team without delay.
For more details on responsible gaming, visit our Responsible Gaming page, which contains useful information and resources on building safe and healthy gaming habits.
Policy Changes and Updates
11 kk reserves the right to change or revise this privacy policy at any time. If there are significant changes, users will be notified via their registered email or through a notice on the platform.
Continuing to use the platform after a revised policy is published will be considered acceptance of the new policy. For this reason, it is recommended that you visit this page regularly to stay up to date.
This privacy policy should be read together with 11 kk's overall Terms and Conditions. Both documents form part of the legal agreement between you and 11 kk.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact the 11 kk support team. We provide support in both Bengali and English.
Contact Methods
For general questions, you can check our FAQ section — many common questions are already answered there.